Booking and availability
How far in advance should I book my experience?
We recommend securing your date as early as possible, ideally three to six months in advance for weddings and large galas, and four to six weeks ahead for corporate events and private celebrations. Our most sought-after dates, particularly spring and fall weekends in the DFW area, tend to fill well ahead of schedule. The sooner we connect, the more time we have to craft an experience that is perfectly tailored to your vision.
What is required to secure my booking?
To officially reserve your date, we require a signed service agreement and a non-refundable retainer. This holds your event exclusively on our calendar and initiates our planning process, from designing your custom overlay to coordinating event-day logistics. Your remaining balance is due prior to your event date, with details outlined clearly in your contract. We make every step of this process straightforward and fully transparent.
What happens if I need to reschedule or cancel?
We understand that life does not always follow a set timeline. If you need to reschedule, we will do our best to accommodate your new date based on availability, and your retainer will transfer to your rescheduled event. In the event of a cancellation, the retainer is non-refundable, as it covers the time and resources invested in your booking. Full cancellation terms are clearly outlined in your service agreement, and we are always available to walk through them with you before you sign.
The experience
What exactly is the Aura 360 Booth, and how does it work?
The Aura 360 Booth is our most immersive and cinematic offering. A camera arm rotates a full 360 degrees around your guests while they strike their pose, capturing a slow-motion video that feels like something out of a film premiere. The result is a stunning, shareable content moment delivered instantly to your guests via text or email. It is consistently the most talked-about element at every event we are part of.
Can the experience be customized to match my event's aesthetic?
Absolutely, and this is one of the things we take the most pride in. Every experience we deliver is curated specifically for your event. We design custom digital overlays featuring your names, event date, logo, or brand elements. We can align the color palette, typography, and overall aesthetic to complement your decor and vision. Whether your event is black-tie formal, modern minimalist, or vibrant and energetic, we craft an experience that feels intentional and cohesive from start to finish.
How do guests receive their photos and videos?
Guests receive their content instantly, delivered directly to their phone via text or email within moments of their session. For events with the Halo Printer add-on, high-quality prints are produced on-site as a tangible keepsake they can take home the same evening. We also offer a Live Slideshow Gallery add-on that displays guest content in real time on a screen at your venue, turning the photo experience into a shared, crowd-pleasing moment for the entire room.
What events are the best fit for 360 Creative Captures?
We specialize in any occasion where the guest experience matters and where memories deserve to be captured in a way that feels extraordinary. Our most popular events include weddings, corporate galas and conferences, brand activations, milestone birthday celebrations, prom and school functions, private parties, and product launches. If you are investing in an event worth celebrating, we are the experience that makes it unforgettable for everyone in the room.
Logistics and setup
How much space is needed for setup?
We require a minimum footprint of 10 by 10 feet to properly set up and operate any of our experiences. This ensures both the safety of your guests and the quality of the content captured. We recommend sharing your venue's floor plan with us during the planning process so we can identify the ideal placement, one that maximizes guest traffic, complements your event flow, and photographs beautifully.
How early does your team arrive to set up?
Our team arrives a minimum of 45 minutes prior to your rental start time, though for larger or more complex setups we often coordinate an earlier arrival directly with your venue. By the time your guests walk in, everything is fully operational, tested, and polished. Setup and breakdown are entirely our responsibility. You focus on your guests and we handle the rest.
Is a team member present throughout the entire event?
Yes, always. Every 360 Creative Captures experience is fully staffed for the duration of your rental. Our on-site attendant manages the booth, guides your guests through each session, ensures the experience runs smoothly, and addresses any questions in real time. This is never a drop-off service. We are present, engaged, and committed to delivering a consistently elevated experience from the first guest to the last.
What happens if there is a technical issue during my event?
Our team comes fully prepared for any scenario. Because we staff every event ourselves, our on-site attendant is trained to address technical issues quickly and discreetly, minimizing any disruption to your guests. We also carry backup equipment for critical components. In the rare event that a situation cannot be resolved on-site, we will work directly with you to make it right. Your experience and your guests' enjoyment are our top priorities.
Can the booth be set up outdoors?
While we can accommodate select outdoor setups, we always recommend an indoor location as the primary choice to ensure optimal image quality, consistent lighting, and equipment safety. If an outdoor arrangement is preferred or required, we will work through the specific requirements together, including confirmed access to power, level and stable ground, shade coverage, and a contingency plan in the event of inclement weather. We will never compromise the quality of your experience for the sake of logistics.
Pricing and packages
What is the minimum rental duration?
Our minimum booking is two hours, which is the foundation of every package we offer. In our experience, two hours provides ample time for a memorable experience at intimate gatherings, though many clients opt for three to four hours for larger events, corporate activations, and weddings. Additional hours can be added at the time of booking or discussed during your consultation.
Are there travel fees for events outside of Sachse?
We proudly serve events throughout the greater Dallas Fort Worth metroplex and beyond, including Southlake, Colleyville, Grapevine, and surrounding areas. For events within the DFW area, travel is generally included within your package. For venues outside our standard service radius, a travel fee may apply and we will always be transparent about any additional costs before you confirm your booking.
What add-ons are available, and how do I include them?
We offer a curated selection of add-ons designed to elevate your experience from memorable to extraordinary. Our current offerings include the Luxury Flower Wall from $500, the Live Slideshow Gallery at $125, custom branded overlays, and a premium Halo Print Station. Add-ons are selected during your consultation and incorporated into your final package. We are also open to discussing custom requests for clients who want a truly one-of-a-kind activation.
What is included in every package?
Every package we offer includes a dedicated on-site attendant for the full duration of your rental, a custom digital overlay designed specifically for your event, instant content delivery to your guests via text or email, an online guest gallery, and complete setup and breakdown by our team. The experience, the staffing, and the quality of care are consistent across every tier. What changes is the duration, the booth options, and the premium extras included.
Still have questions?
Our team responds within one business day, usually sooner.